This is an informational translation of the Terms of Service. In case of any discrepancy between languages, the Portuguese version prevails.
Terms of Service — Talkcon
Last updated
October 29, 2025
Legal entity
TalkBridge Tecnologia LTDA
CNPJ 63.512.985/0001-54 (Brazil)
Contact
suporte@talkcon.com.br1. Acceptance of Terms
Talkcon is the brand under which TalkBridge Tecnologia LTDA operates the platform described in these Terms. By creating an account or using Talkcon's services (the "Platform"), the User declares to have read, understood, and fully accepted these Terms of Service and the Privacy Policy.
Continued use of the Platform after any changes to these terms constitutes acceptance of those changes.
2. Description of Services
Talkcon provides a SaaS platform that automates and humanizes customer service across communication channels, including:
- WhatsApp Business API
- SMS (text messages)
- Automated email
- Artificial intelligence for automated responses
- Conversation management dashboard
3. Registration and Account
The User is responsible for providing truthful information and keeping their account secure. Each account is personal and non-transferable.
Important
Misuse, credential sharing, or unauthorized access attempts may result in immediate account suspension without refund.
4. Subscriptions and Payments
Plans are billed on a recurring basis via Stripe, according to the selected plan (Starter, Growth, or Pro). Non-payment may result in suspension or automatic cancellation of the account.
Payment Terms:
- •Plan prices and features are described on the pricing page
- •Automatic renewal until explicit cancellation
- •Price changes notified with 15 days' notice
- •Payments processed securely via Stripe
5. Third-Party Integrations
Talkcon uses external APIs to provide its services. The User agrees that use of these integrations is also subject to those providers' own Terms and Policies.
Meta Cloud API
Official integration with the WhatsApp Business Platform for sending and receiving messages
OpenAI
Artificial intelligence for automated responses and conversation analysis
Stripe
Secure payment processing and subscription management
AWS (Amazon Web Services)
Hosting infrastructure (ECS) and media storage (S3)
6. Intellectual Property
All source code, layout, branding, and platform content are the property of Talkcon. Reproduction, copying, resale, or reverse engineering of any part of the system is prohibited.
Legal Protection: The Talkcon platform is protected by copyright, trademark, and other intellectual property laws. Violations will be pursued under applicable Brazilian law.
7. Privacy and Data Protection
Collected data follows Brazil's LGPD (Law 13.709/2018). Messages exchanged through the channels (WhatsApp, email, SMS) are stored securely and are not used for commercial purposes without authorization.
Our Security Commitment
- Data encryption in transit and at rest
- Full LGPD compliance
- Automated daily backups
- Access and operation auditing
8. Liability
Talkcon is not liable for:
- 1The content of messages exchanged by platform users
- 2Third-party failures (messaging providers, APIs, or AI services)
- 3Losses resulting from incorrect API usage or improper configuration
- 4Interruptions caused by scheduled maintenance or events beyond our control
9. Cancellation and Refunds
The User may cancel their subscription at any time through the billing panel. Access remains active until the end of the already-paid period.
Refund Policy: Refunds are reviewed on a case-by-case basis and processed according to Stripe's rules and Brazilian consumer law. Request one via email at suporte@talkcon.com.br with justification.
10. Final Provisions
These Terms may be updated at any time, with notice on the platform. Any disputes shall be resolved in the courts of the Comarca de São Paulo – SP, Brazil, to the exclusion of any other jurisdiction.
By using the Talkcon platform, you automatically agree to these Terms of Service.
For questions or requests related to these terms, contact us at suporte@talkcon.com.br